Refund & Cancellation Policy

Counselling Suite

1. JOSAA / CSAB Counselor Subscription

If a student does not get a seat in JOSAA counselling, then CSAB counselling support will be provided by us without any additional charges.
The user must complete the full counselling process. If the user exits the counselling process midway by their own choice, no refund will be applicable.
Before locking the preference order, the user may consult the counselor. However, all colleges/options suggested by the counselor must be included in the preference list. The user may also add their own preferred options.
Choice filling must be done by the user directly. We do not ask for or collect JOSAA / CSAB login ID or password for security reasons.
To claim refund (where applicable), the user must provide a valid CSAB final round seat allotment screenshot clearly showing that no seat was allotted till the last round.

Any premium subscription or premium content purchased inside the mobile application is non-refundable.
If the user faces any genuine issue in premium services, our team will make best efforts to resolve the issue promptly.

Refund requests without valid proof may be rejected.
If approved, refund processing may take 1-2 working days depending on payment method.
Counselling Suite reserves the right to update this policy anytime without prior notice.

For refund support: contact@counsellingsuite.com